Was your question answered? I know if I was paying for the higher speed tier and I was offered the opportunity to upgrade my modem, that’s what I would do. Yeah its slow and dated and only a Docsis 2. This is an archived section of the community. I am not a Comcast Employee.

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This is basically a customer to customer help forum. I’m glad to know that you are saisfied with what you have, but I am one of those who belives that you should not be paying for more than what you get or need.

If you ran a speed check and got 28 Mbps, then this is what I was referring to in my original posting about speed. After they do this, then you will go to the activation site and activate it, but you must call customer service first. All forum topics Previous Topic Next Topic.

Arris Touchstone TM502A

And you should always get what you pay for. As a Gold Certified Independent Software Vendor ISVSolvusoft is able to provide the highest level of kodem satisfaction through delivering top-level software and service solutions, which have been subject to a rigourous and continually-audited approval process by Microsoft. Go to best answer.

Their names appear in RED. Content in this area has modm identified as outdated or irrelevant. Was your question answered? Did I happen to answer your question or solve your issue? Mark the post as Best Answer! Download speeds up to 50Mbps.


Touchstone® TM eMTA | ARRIS

Microsoft Gold Certified Company Recognized for best-in-class capabilities as an ISV Independent Software Vendor Solvusoft is recognized by Microsoft as a leading Independent Software Vendor, achieving the highest level of completence and excellence in software development. Xfinity Forum Archive About the archive project.

Replies would be appreciated! And it works really well. You are downloading trial software.

I am not a Comcast Employee. I am a paying customer just like U. I agree, but in situations like that, either Comcast Support can aeris it, or the customer has the option of filing complaints with their state public service commission, regulartory authority, or the city or county franchise authority. Nothing new with either of those situations!! Post your questions in the Xfinity Community.

Because telelhony are paying for a higher speed tier, but you are not getting it.

We have one such TV news reporter here where I live at who does exactly that. By continuing to browse, you are agreeing to our use of cookies as explained in our Privacy Policy. Comcast has been bugging me to upgrade modems for a few months now and I have not done anything because my TMG does the job just fine.


You have to contact customer service first and give them both telephon cm mac address and mta mac address, in addition to the model and serial number and then what customer service does is they first check to see if the emta modem that you purchased off ebay was reported stolen and then assuming that it hasn’t, they will attempt to put these numbers into the system.

Telepphony for the heck of it I just ran a speed check at speedtest. The customer does have rights. As a general rule of thumb, it depends on the speed tier that you moeem subscribe to.

Subscription auto-renews at the end of the term Learn more. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

And because you are on the higher speed tier, that is why Comcast is prompting you to upgrade your modem for. Solvusoft’s close relationship with Microsoft as a Gold Certified Partner enables us to provide best-in-class software solutions that are optimized for performance on Windows operating systems.